FAQ

  • Q:
    How to contact us?

    You can contact us via:
    Telephone: +86 13027701702
    Email: catherine9810@163.com

  • Q:
    There is a quality problem with the product I purchased. How should I deal with it?

    If there is a quality problem with the product you purchased, please contact our after-sales service department immediately. We will arrange professionals to solve your problem as soon as possible and provide corresponding after-sales support, including repair, replacement or refund services.

  • Q:
    I need to install or set up a product, can I get help?

    Yes, we provide installation and setup guidance. If you need help, please contact our after-sales service department and we will arrange technicians to provide you with professional installation and setup guidance.

  • Q:
    My product’s warranty period has expired, can I still get repair services?

    Even if the product warranty expires, you can still get repair service. Please contact our after-sales service department, we will provide you with corresponding repair services based on specific circumstances and explain the corresponding costs to you.

  • Q:
    How to check the maintenance progress of the product?

    You can contact our after-sales service department at any time to check the repair progress of the product. Our customer service staff will provide you with the latest repair status information.

  • Q:
    Where can I purchase product accessories or repair parts?

    You can purchase product accessories or repair parts through our official website or contact our after-sales service department. We will provide you with original accessories and ensure product quality and compatibility.